How does Crazydeals.com Return Policy Work?

Contact Us

Any related issue against the product you receive please feel free to contact us.

Schedule a Pickup

Our courier person will contact you for the collection of your unit. Call 00971-42543948 if you do not have it.

Item Arrived

Once the product has been received in our warehouse, you will be notified.

Finally Quality Check

Our QC department will check the product and provide update and solution.
For more details, please visit Warranty policy.

FAQs

When can I initiate a return request?  

The purchases can be returned within 7 days of delivered item. We believe in Easy and Free Returns and you can return any product you have bought, and we will take care of the return shipping costs. However, this does not apply to promotional or flash sale product.

Item less than 100AED value are not eligible for returns.

Items with No Warranty are not eligible for returns.

What are the terms & conditions underlined for this request?  
Make sure the original packaging, labels and other relevant tags of the purchased item are kept in custody to avail returns/refund, especially under electronic items.
When is it not possible to initiate a 'Return'?  
There are a few certain scenarios where it is difficult for us to support returns:
  • Return requests are initiated outside the specified period, of 7 days from delivery.
  • Product is used, damaged, or is not in the same condition as you received it.
  • Specific categories like innerwear, lingerie, socks and clothing freebies etc.
  • Defective products, which are covered under the manufacturer's warranty.
  • Company is not responsible for booting issues.
  • Any consumable item, which has been used or installed.
  • Products with tampered or missing serial numbers.
  • Anything missing from the package you have received including price tags, labels, original packing, freebies and accessories.
  • Fragile items, hygiene related items.
Can I return the products I have purchased under Sales Deals?  
  • We do apologize we can't take returns under Flash Sale / Clearness Sale/ Low price clearance or other sales deals. If the product which you have receive has any defect please inform the customer service team within 1day of receiving the product. No refund or replacement will be done against these sales products.
Can I claim the repair of the phone I have bought under No warranty ?  
  • Please be informed crazydeals.com can't provide the warranty of those product which have been bought under no warranty, However you can claim the defect with the 7 days of delivery (if any). Refund or replacement will not be offered.
Can I cancel my order before receiving it?  
If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 7 days to return them.
  • The item is not on the Non-Returnable list.
  • You cannot return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.
  • Only the items with 'Retail Packaging' never opened (Sealed/Closed Box) and still with its Original Seal can be returned.
What products are not subject to the return policy?  

Clearance items clearly marked as such and displaying a No-Return Policy

When the offer notes states so specifically are items that cannot be returned.

Items that fall into the below product types-

Items such as fragrances or skincare products cannot be returned.

Items such as lingerie wear, swimsuits and other cosmetics cannot be returned due to hygiene issues. We are unable to offer a refund or exchange on the following item and/or categories

  • Cosmetics
  • Games & Software Products
  • Consumables
  • Clearance & Warehouse Deals
  • Gifts
  • Items on Promotion
  • Flash Sale Products
What do I have to do if the item is defected?  

In the case of a defected item, please make sure that original packaging is preserved such as labels, accessories, manuals and/or tags; in case of mobile phones.

If the product being returned is not in a fully re-saleable condition, or the packaging is damaged, or accessories, manuals or bundled items may be missing, we reserve the right to refuse a refund on the item.

What will be the process after the return request is accepted?  

Once we receive the retuned product from you, we will do the needful after the quality check.

Any shipping or delivery charges that may have been incurred by the courier company cannot be refunded and Crazydeals is not liable for any such refunds.

Will the payment methods matter in case of refund request?  

Under credit card payment method, amount will be refunded to the charged card only.

Cash/Card on delivery customers will receive Store Credit equal to the price paid, redeemable at Crazydeals.com

How long does it take the courier to collect the returned items?  

Usually, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.

Can I return my item after 7 days?  

There may be situations in which you were not able to return items within the 7 days, in such cases please contact our Customer Service Team through the Contact Us page to file a complaint. Complaints are handled on individual basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.

If the packaging has minor soiling or is opened and product not defective, unused, no visible scratches or marks observed, a re-stocking fee of 15 percent will be deducted while making exchange/refund.

Product must be returned with all the original packaging materials, accessories, manuals, registration card, Free of Cost/Bundled Items and Promotional Vouchers..

Can I Claim the refund against the product I have received?  

If product is repairable we will repair the product , If not replacement will be given. Or if replacement is not available Store credit will be offered.

How can I receive a refund if I paid by Credit Card?  

Products should be accompanied with the original sales invoice for Refund. Refund for items purchased by credit card will be transferred ONLY to credit card.

How will I receive a refund for my item that I paid for through Cash on Delivery?  

If you have paid through Cash on Delivery (COD), the money would be refunded in the form of crazydeals.com credit, and you can easily make new purchases.

Where can I use my voucher code given by CrazyDeals.com?  

You can redeem your voucher to buy the products from crazydeals.com only , However please remember:

  • You can only use one discount or credit voucher per order.
  • If your purchase amount is more than your credit voucher amount, you will be required to pay the difference amount
  • If your purchase amount is less than the amount on your credit voucher, you will need to shop more in order to match the same amount.
  • Any balance will not be refunded either in the form of voucher or cash.
  • The discount or credit voucher is valid for 3 months.